Galeries Lafayette Sector Manager – Call Center

Paris • France

Tuesday, June 17, 2025

Galeries Lafayette, a prestigious name in the luxury retail sector, is part of a larger conglomerate known for its commitment to diversity and inclusivity. With a presence in various lifestyle domains such as fashion, beauty, home, jewelry, watches, and food, the brand offers a dynamic and engaging work environment. Galeries Lafayette is dedicated to fostering creativity and joy in commerce, making it an ideal place for those who wish to innovate and enchant customers.

1. Manage and support a team of Customer Advisors in providing telephone assistance and guidance to internal and external clients.
2. Ensure effective communication of product and service information by the team.
3. Organize and oversee team activities, including scheduling and attendance monitoring.
4. Animate team performance through regular briefings and performance indicator management.
5. Conduct activity analysis and prepare reports.
6. Participate in recruitment and integration of new team members.
7. Conduct annual evaluations and collaborate with HR on development plans.
8. Ensure high-quality customer service and adherence to procedures.
9. Maintain and develop client relationships through proactive engagement.
10. Ensure compliance with service standards and internal procedures.

1. Experience in team management within retail, customer relations, or call center environments.

1. Fluency in French and English.
2. Proficiency in digital and IT tools.
3. Strong leadership and team management capabilities.
4. Excellent communication and interpersonal skills.

1 to 2 years of experience in team management within the distribution, customer relations, or call center sectors.

Fixed salary over 12 months, complemented by a stimulating variable component.

Benefits include a performance-based bonus, employee discounts, 80% coverage of transportation costs, personalized onboarding, and diverse career advancement opportunities.

Galeries Lafayette is a family-oriented group that prides itself on its diverse workforce, representing 98 nationalities. The company is committed to inclusivity, gender equality, and combating everyday sexism, as evidenced by its signing of the StOpE charter in 2019. Employees thrive in an inclusive and supportive environment that values diversity and fosters a sense of belonging.