Galeries Lafayette Luxury Sales Manager

Paris • France

Monday, June 3, 2024

Galeries Lafayette, a prestigious name in the retail industry, offers a dynamic and innovative environment that reflects a joyful and creative commerce ethos. As part of a family-owned group, the company is committed to diversity and inclusion, boasting a workforce representing 98 nationalities. The group's dedication to inclusivity is evident through various inspiring projects and a proactive Diversity and Inclusion community. Galeries Lafayette is a place where employees can thrive in an inclusive and supportive atmosphere, with a strong commitment to gender equality and the fight against everyday sexism.

1. Serve as the ambassador for the brand, ensuring exceptional customer service and relationship management.
2. Handle customer disputes to maintain the brand's image and ensure relational excellence.
3. Oversee the sales floor, ensuring it meets visual merchandising guidelines and remains attractive to customers.
4. Challenge and motivate the team to boost sales and offer complementary services.
5. Train staff to provide personalized and persuasive advice.
6. Implement commercial animations and collaborate closely with stock managers.
7. Lead daily team activities, fostering a motivated and commercially dynamic environment.
8. Participate in recruitment and onboarding to ensure a high-quality employee experience.
9. Provide regular feedback and maintain transparent communication to foster a constructive work environment.
10. Organize staff schedules to ensure quality customer journeys and zoning compliance.

1. Proven track record in luxury sales management.
2. Strong leadership and team management capabilities.
3. Excellent customer service and relationship management skills.

1. Customer orientation and relationship building.
2. Action-oriented with a focus on achieving objectives.
3. Team collaboration and performance building.
4. Adaptability to various situations and challenges.

Significant experience in luxury retail management, with a focus on customer satisfaction and team leadership.

Competitive fixed salary over 13 months, with potential bonuses based on sales performance and mystery shopper evaluations.

Benefits include a performance-based bonus, profit-sharing, employee discounts, transportation subsidies, meal vouchers, and personalized onboarding support.

Galeries Lafayette fosters an inclusive and supportive workplace culture, emphasizing diversity, equality, and employee well-being. The company is committed to creating an environment where all employees, regardless of background, can succeed and feel valued.