Galeries Lafayette

Sales Manager

Galeries Lafayette is a renowned lifestyle retailer offering a wide range of products including fashion, beauty, home, jewelry, watches, and food. The company is known for its creative and engaging approach to commerce, providing customers with surprising experiences and the latest trends both online and in-store.

1. Ensure high-quality customer service and act as a brand ambassador.
2. Handle customer disputes to maintain brand image and relational excellence.
3. Guarantee personalized shopping experiences in line with store standards.
4. Drive sales and propose additional services such as cross-selling and delivery.
5. Train teams to provide personalized and persuasive advice.
6. Maintain the attractiveness of the sales area according to visual merchandising guidelines.
7. Organize commercial events and work closely with stock managers.
8. Lead and motivate the team through daily information sharing, coaching, and fostering a dynamic commercial environment.
9. Participate in recruitment and integration of new team members.
10. Provide regular feedback and maintain transparent communication to create a constructive work environment.
11. Organize schedules to ensure quality customer journeys and zoning compliance.

1. Customer-oriented with the ability to build trust and provide personalized solutions.
2. Action-oriented with a willingness to take on new challenges.
3. Ability to empower oneself and others, focusing on achieving set objectives.
4. Capable of building high-performing teams and fostering cooperation.
5. Adaptable to different situations, able to adjust approach as needed.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal skills.
3. Ability to train and develop team members.
4. Proficiency in handling customer disputes and ensuring satisfaction.
5. Strong organizational skills for managing schedules and planning.

Experience in sales management, particularly in the luxury sector, is required.

Fixed salary over 13 months, aligned with experience and skills.Variable compensation up to €150 based on monthly store sales and up to €600 based on luxury department performance and mystery shopper evaluations.Annual bonus up to one month's gross salary.Profit-sharing and participation bonuses.Employee discounts on purchases.80% coverage of transportation costs.Meal vouchers worth €10 per working day, 60% funded by the employer.Personalized onboarding support.Dynamic and diverse career paths with internal promotions.

Galeries Lafayette is committed to diversity and inclusion, with a workforce representing 98 nationalities. The company fosters an inclusive and supportive environment, promoting gender equality and combating everyday sexism. Located on the iconic Champs Elysées, the workplace is vibrant and ever-evolving.