Galeries Lafayette Sales Advisor

The Horlogerie Bijouterie Division of the Galeries Lafayette Group stands as the preeminent French leader in the distribution of watches and jewelry through its esteemed brands: Galeries Lafayette, Louis Pion, and Galeries Lafayette-Royal Quartz. This division serves as the purchasing hub for the jewelry and watch sectors across 57 Galeries Lafayette department stores in France and Luxembourg. With a robust presence of 70 retail locations and an e-commerce platform, Louis Pion offers a diverse selection of watches and jewelry, including its own collections. Galeries Lafayette-Royal Quartz grants access to over 50 prestigious watch and jewelry brands, complemented by a bespoke jewelry creation service. The division also operates monobrand boutiques for luxury names such as Cartier, Rolex, and Omega.

1. Provide personalized customer service and sales of luxury products using appropriate sales techniques and ceremonial protocols.
2. Listen to, guide, and advise clients in bespoke sales experiences.
3. Adapt to the individual needs and motivations of each client.
4. Showcase and highlight the excellence of products, introducing clients to exceptional pieces.
5. Contribute to the boutique's revenue growth and achievement of sales targets.
6. Ensure unique and satisfying shopping experiences to foster client loyalty.
7. Maintain client relationships through personalized follow-ups and digital tools.
8. Develop a client book and propose targeted CRM actions.
9. Participate in after-sales service tasks.
10. Ensure the boutique's upkeep, organization, and adherence to group and brand policies and procedures.
11. Assist in product merchandising according to brand standards.

1. Minimum of 2 years of successful sales experience in the high-end service sector.
2. Fluent in English; proficiency in a third language is advantageous.

1. Mastery of luxury codes and associated sales techniques.
2. Strong interpersonal skills for establishing privileged relationships internally and externally.
3. Dynamic, adaptable, with excellent presentation and service orientation.
4. High level of rigor and demand.
5. Team spirit, curiosity, commitment, and enthusiasm.

A minimum of 2 years in luxury sales, demonstrating a deep understanding of high-end service environments.

Incentive-based variable compensation linked to boutique and individual performance, employee discounts, 100% premium on Sunday work, meal vouchers, personalized onboarding, specific training in the watch and jewelry sector, and a dynamic career path.

The company is committed to inclusivity, with all positions open to individuals with disabilities. It boasts a gender equality index of 99/100 and actively participates in initiatives like DuoDay. The organization is dedicated to reducing its environmental impact and promotes recycling of used watches and jewelry across all sales points.