Galeries Lafayette

Customer Service Associate

The Galeries Lafayette Group is a dynamic and creative lifestyle retailer offering a joyful and engaging shopping experience across fashion, beauty, home, jewelry, watches, and food. The company is committed to innovation and customer delight, providing a vibrant environment where every day is different.

1. Welcome and assist customers in the store.
2. Handle customer inquiries and manage disputes.
3. Guide customers through the tax refund process.
4. Provide telephone support and direct calls appropriately.
5. Ensure customer satisfaction throughout their shopping journey.

1. Customer-oriented with a strong ability to build trustful relationships.
2. Action-oriented and enthusiastic about new challenges.
3. Fluent in English and French; a third language is a plus.

1. Excellent communication and interpersonal skills.
2. Ability to provide personalized solutions to customers.
3. Proficiency in handling customer service tasks.

Experience in customer service or a related field is preferred.

Not specified.

Fixed and variable compensation aligned with experience and skills.

80% coverage of transportation costs.Discounts on purchases, combinable with ongoing promotions.

Galeries Lafayette values diversity and inclusivity, with a workforce representing 98 nationalities. The company fosters an inclusive and supportive environment, committed to gender equality and combating everyday sexism. Located in Beaugrenelle, Paris, the workplace is vibrant and welcoming.