Galeries Lafayette Customer Service Associate

Paris • France

Tuesday, October 15, 2024

Galeries Lafayette, a prominent name in the luxury retail sector, is a part of a dynamic group that embodies a lifestyle of fashion, beauty, home, jewelry, watches, and food. The company is renowned for its vibrant and creative commerce, offering an enchanting shopping experience both online and in-store. As an employer, Galeries Lafayette is committed to fostering an inclusive and diverse workplace, with a strong emphasis on equality and anti-discrimination initiatives.

1. Provide exceptional customer service and ensure customer satisfaction throughout their shopping experience.
2. Assist clients with tax refund documentation and processes.
3. Handle customer inquiries and resolve issues efficiently.
4. Serve as a telephone host, advising and directing callers appropriately.

1. Fluency in English and French is essential; proficiency in a third language is advantageous.

1. Customer-oriented with strong interpersonal skills.
2. Ability to build trust and provide personalized solutions to clients.
3. Enthusiastic and action-oriented with a readiness to embrace new challenges.

Previous experience in customer service or a related field is preferred.

Employees benefit from a transparent fixed salary, a stimulating variable compensation, an advantageous transportation subsidy covering 80% of costs, and discounts on purchases.

Galeries Lafayette prides itself on being a diverse and inclusive employer, celebrating a workforce comprising 98 nationalities. The company is dedicated to creating a supportive environment that promotes gender equality and combats everyday sexism, as evidenced by their commitment to the StOpE charter.