Galeries Lafayette Marketing Client Project Manager Intern

Paris • France

Monday, March 3, 2025

Galeries Lafayette, a renowned name in the luxury retail sector, offers an exhilarating environment for those passionate about lifestyle domains including fashion, beauty, home, jewelry, watches, and gourmet food. As part of a dynamic and creative conglomerate, the company is committed to redefining the retail experience. Galeries Lafayette is a member of a larger group that includes other prestigious brands such as La Redoute, Louis Pion, Citynove, and Mauboussin.

1. Monitor customer satisfaction KPIs from various feedback channels including in-store and digital platforms, and analyze both qualitative and quantitative customer feedback.
2. Communicate results internally through various channels such as intranet, newsletters, and digital displays.
3. Lead cross-functional projects aimed at continuous improvement of the customer experience.
4. Oversee actions related to mystery shopping initiatives to evaluate customer experiences across all touchpoints and assist in managing subsequent action plans.
5. Contribute to the implementation and monitoring of projects aligned with the company's customer-centric strategy, ensuring team engagement and measuring outcomes.

1. Currently pursuing a Bachelor's or Master's degree in Business or Marketing.
2. Previous operational experience related to customer relations or customer experience is advantageous.

1. Excellent interpersonal and communication skills.
2. Creative mindset with a strong customer orientation.
3. Ability to develop trust-based relationships with clients and provide tailored solutions.
4. Enthusiastic about tackling new challenges and opportunities.

A foundational experience in customer relations or customer experience is preferred.

Currently enrolled in a Bachelor's or Master's program in Business or Marketing.

Compensation is competitive and aligned with educational level and age.

Benefits include 80% coverage of transportation costs, employee discounts, two days of remote work per week, and a tailored onboarding program to immerse in company culture.

Galeries Lafayette prides itself on its inclusive and diverse work environment, representing 98 nationalities and promoting equality and inclusivity. The company is committed to gender equality and actively works against everyday sexism, having signed the StOpE charter in 2019. Employees are encouraged to embrace creativity and innovation in a supportive and dynamic atmosphere.