Galeries Lafayette Marketing and Client Relations Manager

Biarritz • France

Tuesday, March 11, 2025

Galeries Lafayette, a distinguished entity within the retail sector, is part of a larger conglomerate known for its commitment to diversity and inclusivity. With a presence in various lifestyle domains such as fashion, beauty, home, jewelry, watches, and food, the group is renowned for its innovative and joyful approach to commerce. The company fosters an environment where creativity and engagement are paramount, offering employees a dynamic and ever-evolving workplace.

1. Design and orchestrate exclusive commercial events to create unique and memorable experiences for clients.
2. Support the deployment of communication strategies that highlight the brand's positioning and values.
3. Ensure brand recognition and refine the store's brand identity.
4. Develop and implement strategies to enhance in-store experiences and foster customer loyalty in collaboration with other departments.
5. Deliver a joyful, creative, and committed shopping experience to clientele.
6. Maintain service excellence by analyzing customer expectations through satisfaction indicators.

1. Proven ability to achieve business results and lead teams towards goal attainment.
2. Adaptability to various situations with the capacity to reassess and adjust approaches as needed.
3. Strategic mindset with the ability to identify market trends and long-term challenges.

1. Event planning and execution
2. Strategic communication
3. Brand management
4. Customer experience enhancement
5. Data analysis for customer satisfaction

Significant experience in marketing and client relations, preferably within the retail or luxury sectors.

Fixed annual salary ranging from €35,000 to €38,000 gross, with potential variable compensation up to €3,500 gross annually.

Benefits include a 13-month salary, profit-sharing, a vacation bonus, 80% public transport reimbursement, employee discounts, and two days per year for volunteer work during work hours.

Galeries Lafayette prides itself on its diverse workforce, representing 98 nationalities, and is committed to creating an inclusive and supportive environment. The company actively promotes gender equality and combats everyday sexism, having signed the StOpE charter in 2019.