Galeries Lafayette Luxury Sales Advisor (Apprenticeship, 12 months)

Cartier is a preeminent maison of high jewellery and watchmaking, renowned for its craftsmanship, design excellence and iconic heritage. As part of a global luxury group, the brand operates boutiques and training programmes that emphasise artisanal know‑how, elevated client service and internal career mobility across retail and corporate functions.

1. Deliver a refined, personalised client experience consistent with Cartier’s brand standards in a boutique environment.
2. Advise clients on product selection across fine jewellery and watches, demonstrating thorough product knowledge and storytelling.
3. Support daily sales activity: greet clients, qualify needs, manage appointments and follow up via CRM to nurture relationships.
4. Achieve individual and boutique sales objectives through attentive clienteling, cross‑selling and upselling.
5. Contribute to visual merchandising and boutique presentation to maintain a high‑luxury environment.
6. Handle transactions, returns and basic cash management in accordance with company policies and loss‑prevention procedures.
7. Participate in training sessions and brand product briefings; apply learnings to improve sales techniques and product expertise.
8. Collaborate with the boutique team on stock management, receiving and inventory reconciliation.

1. Enrolled in an accredited work‑study (alternance) or apprenticeship programme in commerce, luxury retail, hospitality or a related discipline.
2. Excellent interpersonal skills with a client‑centric orientation and polished professional presentation.
3. Strong numerical literacy and attention to detail for transactional accuracy and stock control.
4. Legal right to work and study in France for the full 12‑month apprenticeship period.
5. Availability to work retail hours including weekends and peak travel periods (given Roissy location).

1. Clienteling
2. Retail sales
3. Product knowledge — fine jewellery and watches
4. Visual merchandising
5. POS systems and cash handling
6. CRM usage and follow‑up
7. High standards of service and confidentiality
8. Team collaboration

No prior luxury‑specific experience is required; previous retail or customer‑facing experience is advantageous. The role suits a candidate seeking foundational, hands‑on training in luxury retail sales and client relations.

Enrolment in a vocational or higher education programme (BTS, Bachelor or equivalent) in commerce, retail, luxury management, hospitality or a related field; alternance/apprenticeship status required.

The boutique environment emphasises meticulous attention to detail, refined client service and respect for artisan craft. Employees are expected to uphold Cartier’s elevated standards and benefit from structured brand training and exposure to international luxury retail practices.