Galeries Lafayette Luxury Concierge

Paris • France

Monday, September 29, 2025

Galeries Lafayette, a prestigious name in the world of luxury retail, is part of a dynamic group renowned for its commitment to creativity, diversity, and inclusivity. As a family-owned enterprise, the group prides itself on fostering a vibrant and engaging work environment, where innovation and customer enchantment are at the forefront. Galeries Lafayette offers a unique lifestyle experience across fashion, beauty, home, jewelry, watches, and food, making it a leader in the retail industry.

1. Welcome high-end clientele in accordance with service protocols.
2. Promote the store and its services, maintaining close communication with clients through channels like WhatsApp.
3. Understand client requests to direct them to appropriate services.
4. Handle client requests such as appointment bookings, taxi reservations, and restaurant bookings.
5. Manage client wishlists via various communication channels including email, phone, and e-commerce site.
6. Report any disputes or issues to the Manager.
7. Manage back-office operations, including the main contact number and email address, in coordination with Sales Managers.
8. Allocate salons to relevant services based on needs and availability, in collaboration with Sales Managers.

1. Fluency in French and English.
2. Previous experience in reception or front desk roles within the hospitality industry.

1. Customer-oriented with strong relationship-building abilities.
2. Adaptability and agility in learning new challenges.
3. Excellent service orientation, active listening, and versatility.
4. Familiarity with high-end codes and protocols.

A minimum of initial experience in reception or front desk roles within the hospitality sector is required.

A fixed salary over 13 months, complemented by a stimulating variable pay structure.

Benefits include a 13-month salary, performance-based bonuses, employee discounts, 80% coverage of transportation costs, personalized onboarding, and diverse career advancement opportunities.

Galeries Lafayette champions a culture of diversity and inclusion, with a workforce representing 98 nationalities. The group is committed to creating an inclusive and supportive environment, promoting gender equality and combating everyday sexism.