Galeries Lafayette Learning and Client Excellence Manager

Paris • France

Friday, September 26, 2025

Galeries Lafayette, a prestigious name in the luxury retail sector, offers an unparalleled experience in fashion, beauty, home, jewelry, and gourmet food. As part of a dynamic and innovative environment, the brand is committed to sustainability and inclusivity, reflecting its dedication to responsible commerce. Galeries Lafayette is a family-owned business that values creativity, diversity, and the unexpected, providing a nurturing space for employees to thrive.

1. Develop and implement a tailored training strategy aligned with business objectives, ensuring visibility and promotion of the Lafayette Academy across all stores.
2. Design immersive and interactive training experiences using innovative formats such as storytelling, gamification, and micro-learning to enhance client excellence.
3. Lead digital learning initiatives by deploying engaging and connected training programs, leveraging the latest technologies and fostering a community of continuous learning.
4. Monitor key performance indicators to assess the ROI of training initiatives and adjust strategies to optimize commercial results.
5. Inspire and manage a team of trainers and project managers, fostering skill development and a culture of innovation.

1. Significant experience in training engineering with a deep understanding of the retail sector, preferably in a demanding environment such as fashion, luxury, or beauty.

1. Business partnership acumen to understand retail challenges and opportunities.
2. Client-centric approach to create captivating and loyalty-building experiences.
3. Visionary leadership to unite diverse stakeholders around a common vision.
4. Creative pedagogical skills to make learning engaging and memorable.
5. Proficiency in digital training tools and integration of new trends.

Extensive experience in training engineering within the retail sector, ideally in fashion, luxury, or beauty.

Fixed salary over 13 months, performance-based variable compensation, and profit-sharing incentives.

Employee discounts, 80% transportation cost coverage, personalized onboarding, and dynamic career progression opportunities.

Galeries Lafayette fosters a culture of imagination and responsibility, with a strong focus on sustainability and diversity. The company is inclusive and supportive, with a commitment to equality and a diverse workforce. Employees are encouraged to embrace creativity and innovation in a family-oriented and responsible environment.