Galeries Lafayette

Guest Relations Specialist

Galeries Lafayette is a renowned lifestyle group offering a joyful, creative, and committed retail experience. Known for its vibrant displays and surprising experiences, the group operates in sectors such as fashion, beauty, home, jewelry, watches, and food. Galeries Lafayette is committed to diversity and inclusion, with a workforce representing 98 nationalities, and is dedicated to creating an inclusive and supportive environment.

1. Enhance the store's image and ensure excellent customer relations.
2. Welcome and guide customers, adapting activities based on priorities.
3. Inform management of disputes and support sales with mobile tax refunds and transactions.
4. Handle transactions, promote the loyalty card, and manage cash operations.
5. Maintain versatility in service areas, upkeep the environment, and create gift cards.
6. Assist customers with tax refund processes and manage related documentation.
7. Ensure compliance with tax refund regulations and inform customers about customs procedures.

1. Customer-oriented mindset
2. Ability to build trustful relationships with clients
3. Adaptability and agility in learning
4. Teamwork and cooperation
5. Diplomacy in handling various situations

Experience in customer service or a related field is preferred.

A fixed monthly salary of €1272 gross, with a potential variable component up to €150 gross per month based on sales performance.

Profit-sharing and participation bonusesEmployee discounts on purchases13th-month bonus based on tenure80% coverage of transportation costsMeal vouchers worth €10 per working day, 60% funded by the employerPersonalized onboarding supportDynamic and diverse career path opportunities

Galeries Lafayette fosters an inclusive and supportive environment, committed to diversity and equality. Located on the iconic Champs Elysées in Paris, the workplace is vibrant and dynamic, offering a unique retail experience.