Galeries Lafayette Guest Relations Specialist

Paris • France

Tuesday, December 10, 2024

Galeries Lafayette, a prestigious name in the world of luxury retail, offers a vibrant and dynamic environment that reflects a joyful, creative, and committed approach to commerce. As part of a larger conglomerate, the company is renowned for its innovative spirit and dedication to creating enchanting customer experiences across its diverse lifestyle offerings, including fashion, beauty, home, jewelry, watches, and food.

1. Enhance the store's image by ensuring excellent customer relations and addressing client inquiries.
2. Welcome and guide clients, adapting activities based on priorities and handling situations with diplomacy.
3. Inform management of any disputes, propose gestures of goodwill, and support sales through mobile tax refunds and transactions.
4. Conduct transactions, promote the loyalty card, and manage cash operations with proficiency.
5. Maintain versatility across service areas, upkeep the environment, and create gift cards.
6. Facilitate the customer journey, support sales, and promote store services.
7. Assist clients with tax refund processes, prepare and input forms, and adhere to tax refund management rules.
8. Issue and track invoices related to tax refunds.

1. Customer-oriented mindset with a focus on building trust and providing personalized solutions.
2. Action-oriented with enthusiasm for new challenges and opportunities.
3. Adaptability and agility in learning and handling new situations.
4. Strong teamwork and collaboration skills.

1. Excellent communication and interpersonal skills.
2. Proficiency in handling customer service operations.
3. Ability to manage transactions and cash operations.
4. Knowledge of tax refund procedures and regulations.

Previous experience in customer service or retail, particularly in a luxury or high-end environment, is preferred.

Fixed monthly salary of €1,272 gross, with potential variable compensation up to €150 gross per month based on sales performance.

Benefits include a profit-sharing bonus, employee discounts, a 13th-month bonus, 80% transportation cost coverage, meal vouchers, and personalized onboarding support.

Galeries Lafayette prides itself on a diverse workforce, with 98 nationalities represented, fostering an inclusive and supportive environment. The company is committed to diversity and inclusion, promoting gender equality and combating everyday sexism through initiatives like the StOpE charter.