Galeries Lafayette Luxury Sales Advisor

Paris • France

Monday, November 18, 2024

Galeries Lafayette, a prestigious name in the luxury retail sector, is renowned for its exceptional distribution of fine watches and jewelry through its esteemed brands, including Galeries Lafayette, Louis Pion, and Galeries Lafayette-Royal Quartz. As the leading French distributor in this domain, the company operates a comprehensive network of 57 department stores across France and Luxembourg, alongside 70 dedicated Louis Pion outlets and a robust e-commerce platform. The brand offers an unparalleled selection of over 60 watch and jewelry brands, ranging from accessible to premium, while also featuring its own Louis Pion collections. Galeries Lafayette-Royal Quartz provides exclusive access to over 50 prestigious watch and jewelry brands through its 12 boutiques and online presence, offering bespoke jewelry creation services. The company also manages monobrand boutiques for iconic names like Cartier, Rolex, Omega, Messika, Tudor, and Hermès, both in department stores and airports, aiming to captivate watch and jewelry enthusiasts.

1. Deliver personalized customer service and utilize advanced sales techniques to sell luxury products.
2. Listen to, guide, and advise clients in bespoke sales processes.
3. Adapt to individual client needs and motivations.
4. Showcase and highlight the excellence of products, introducing clients to exceptional pieces.
5. Contribute to the boutique's revenue growth and achievement of team objectives.
6. Ensure client satisfaction by creating a unique shopping experience.
7. Maintain client relationships through privileged support and digital tools.
8. Accompany clients to exclusive brand events.
9. Develop a client book and propose targeted CRM actions.
10. Participate in daily boutique operations, ensuring upkeep and organization.
11. Manage store flows and adhere to group and brand policies and procedures.
12. Assist in product merchandising according to brand standards.

1. Minimum of 3 years of experience in luxury watch/jewelry sales.
2. Strong interest in the watch and jewelry sector.
3. Proficient interpersonal skills for building internal and external relationships.
4. Fluent in English.
5. Dynamic, adaptable, with excellent presentation and service orientation.
6. High level of rigor and excellence.
7. Team spirit, curiosity, involvement, and enthusiasm.

1. Advanced sales techniques
2. Customer relationship management
3. Product presentation and merchandising
4. Digital tools proficiency
5. Team collaboration
6. Adaptability and problem-solving

At least 3 years of experience in luxury watch or jewelry sales, preferably within the luxury sector.

Positions are open to individuals with disabilities.

Galeries Lafayette fosters a culture of passion for customer service, innovation, collective commitment, and a pursuit of excellence. The company values team spirit, curiosity, and enthusiasm, encouraging employees to embody these principles in their daily roles.