Galeries Lafayette Customer Service Associate

Clermont-Ferrand • France

Friday, December 6, 2024

Galeries Lafayette, a cornerstone of the French retail landscape, is renowned for its vibrant and innovative approach to lifestyle commerce, encompassing fashion, beauty, home, jewelry, watches, and food. As part of a family-owned group, the company is committed to fostering a joyful, creative, and inclusive work environment, reflecting its dedication to diversity and inclusion across all levels of the organization.

1. Welcome and assist customers, ensuring a seamless interaction with sales advisors.
2. Direct customer inquiries to appropriate departments based on their needs.
3. Provide comprehensive information about store products, services, and loyalty programs.
4. Handle incoming calls in accordance with Galeries Lafayette's customer service standards.
5. Process specific transactions and refunds efficiently.

1. Customer-oriented mindset with a strong ability to build trustful relationships.
2. Action-oriented with enthusiasm for new challenges and opportunities.

1. Excellent interpersonal and communication skills.
2. Ability to provide personalized solutions to customers.
3. Proficiency in handling customer inquiries and complaints.

Previous experience in customer service or retail is preferred.

Fixed salary over 13 months with a variable component, aligned with experience and skills.

80% coverage of transportation expenses and meal vouchers.

Galeries Lafayette prides itself on being a joyful and inclusive workplace, where diversity is celebrated and creativity is encouraged. The company is committed to making a positive impact through inspiring projects and daily inclusivity efforts.