Galeries Lafayette Customer Service Associate

Strasbourg • France

Wednesday, August 28, 2024

Galeries Lafayette, a prominent entity within the luxury retail sector, is renowned for its vibrant and innovative approach to commerce, spanning fashion, beauty, home, jewelry, watches, and gourmet food. As part of this esteemed group, employees are immersed in a dynamic environment that champions creativity and customer engagement, continually redefining the retail experience.

1. Provide exceptional customer service aligned with the brand's service and satisfaction policies.
2. Welcome and assist customers, collaborating with sales advisors to address inquiries.
3. Promote the store's payment card and other services to customers.
4. Facilitate the loyalty program and assist customers in creating various cards.
5. Handle incoming calls in accordance with Galeries Lafayette's hospitality standards.
6. Process specific transactions and refunds efficiently.
7. Manage the distribution of products reserved through digital sales channels.
8. Implement customer service procedures and resolve disputes effectively.

1. Multilingual proficiency.
2. Strong customer orientation and relational skills.
3. Dynamic, versatile, and rigorous with strong persuasive abilities.

1. Customer service excellence
2. Multilingual communication
3. Sales promotion
4. Conflict resolution
5. Digital sales management

Previous experience in customer service or retail is preferred.

Employees enjoy a vibrant work environment with opportunities for professional growth and engagement in a leading luxury retail group.

Galeries Lafayette fosters a culture of creativity, joy, and commitment to excellence, encouraging employees to innovate and delight customers daily. The workplace is dynamic, with each day offering new challenges and opportunities.