Galeries Lafayette

Customer Service Employee

Galeries Lafayette is a dynamic and creative lifestyle company operating in the fashion, beauty, home, jewelry, watchmaking, and food sectors. The company is committed to providing joyful and engaging shopping experiences both online and in-store. Galeries Lafayette is known for its innovative approach to commerce and dedication to customer enchantment.

1. Welcome and assist customers in collaboration with sales advisors.
2. Direct customer inquiries to appropriate contacts.
3. Promote the store's payment card and other services.
4. Offer and create loyalty, gift, and payment cards for customers.
5. Handle incoming calls following Galeries Lafayette's reception standards.
6. Perform specific cash transactions and refunds.
7. Provide reserved products from digital sales channels to customers.
8. Implement customer service procedures and resolve disputes.

1. Dynamic, versatile, and rigorous.
2. Strong customer orientation and interpersonal skills.
3. Proficiency in multiple languages.

1. Customer service
2. Communication
3. Problem-solving
4. Multilingual proficiency

The position is based in Strasbourg, France, at the Galeries Lafayette store located at 34 rue du 22 novembre. The company fosters a lively and ever-changing work environment where creativity and customer satisfaction are prioritized.