Galeries Lafayette Dispute Resolution Specialist

Paris • France

Wednesday, June 25, 2025

Galeries Lafayette, a renowned name in the luxury retail sector, offers a dynamic workplace within its flagship Haussmann store in Paris. As part of a family-owned group, the company is committed to diversity and inclusivity, employing individuals from 98 different nationalities. Galeries Lafayette is a part of a larger conglomerate known for its innovative approach to lifestyle retail, encompassing fashion, beauty, home, jewelry, watches, and gourmet food.

1. Manage client database entries, including rooming lists.
2. Handle emails from partners in Chinese, French, and English.
3. Oversee the Tour Operator/Leader Portal interface.
4. Apply operational procedures and business rules to ensure timely processing.
5. Prioritize and resolve disputes such as duplicates, refusals, regularizations, and claims.
6. Facilitate communication with internal departments for efficient case handling.
7. Manage partner disputes and track ongoing cases.
8. Receive and formalize claims requests via customer service channels.
9. Coordinate with customer relations to expedite investigations.
10. Verify anomalies reported by partners with purchase proofs.
11. Investigate with internal services such as security, sales, and packaging.
12. Propose solutions and feedback to partners.
13. Assist partners with transactions, refunds, or exchanges in-store.
14. Attach commercial invoices for manual orders.
15. Research and attach invoices in tracking spreadsheets.
16. Contact customer relations for missing or discrepant invoices.
17. Perform routine administrative tasks including phone, reception, emails, and archiving.

1. Fluency in Chinese, English, and French.
2. Strong interpersonal skills.

1. Proficiency in database management.
2. Excellent communication skills across languages.
3. Ability to prioritize and manage multiple tasks.
4. Problem-solving skills in dispute resolution.

Previous experience in a customer service or dispute resolution role is preferred.

Compensation includes a fixed salary over 12 months, with a variable component up to €237 gross per month, a thirteenth month salary, and various bonuses.

Benefits include advantageous transport cost coverage up to 80%, employee discounts, and personalized onboarding support.

Galeries Lafayette fosters an inclusive and supportive work environment, emphasizing diversity and equality. The company is committed to gender equality and actively combats everyday sexism through initiatives like the StOpE charter.