Galeries Lafayette Customer Service Representative

A leading luxury fashion house within the global luxury sector, the employer blends artisanal savoir‑faire with international retail and e‑commerce operations. The organisation emphasises refined client experiences, meticulous product standards and a high level of service across boutiques and digital channels.

1. Handle incoming customer enquiries via telephone, email and chat, delivering prompt, courteous and brand‑appropriate responses.
2. Process orders, cancellations, returns and exchanges accurately in the company's order management system.
3. Record and update client information and interaction history in the CRM; escalate complex cases to senior teams when required.
4. Coordinate with boutiques, logistics and e‑commerce teams to resolve delivery, stock and after‑sales issues.
5. Maintain service KPIs and contribute to daily reporting; propose process improvements to enhance customer satisfaction.
6. Uphold the brand’s luxury standards in all client communications and follow internal guidelines for confidentiality and data protection.

1. Excellent verbal and written communication skills with a professional telephone manner.
2. Strong problem‑solving skills and meticulous attention to detail.
3. Ability to work accurately under pressure and manage multiple enquiries simultaneously.
4. Flexibility to work a summer fixed‑term schedule, including occasional weekends or extended hours.
5. Customer‑centric attitude with the capacity to represent a premium brand with discretion and poise.

1. Salesforce
2. Zendesk
3. Microsoft Excel
4. Shopify

Typically 1+ year of customer service experience, retail or e‑commerce exposure preferred; experience within luxury goods or premium services is an advantage.

Secondary education diploma; vocational qualification or post‑secondary studies in commerce, languages or hospitality advantageous.

The employer cultivates a client‑first culture rooted in craftsmanship and attention to detail. Teams operate in a collaborative, service‑oriented environment where discretion, professionalism and continuous improvement are valued.