Galeries Lafayette Customer Service Employee

Galeries Lafayette is a renowned lifestyle brand offering a joyful, creative, and committed shopping experience across fashion, beauty, home, jewelry, watches, and food. The company is dedicated to creating enchanting experiences for its customers and is known for its dynamic and ever-evolving retail environment.

1. Welcome and assist customers in collaboration with sales advisors.
2. Direct customer inquiries to the appropriate contacts.
3. Provide information about store products, services, and loyalty programs.
4. Handle incoming calls following Galeries Lafayette's customer service standards.
5. Process specific payments and refunds.

1. Customer-oriented mindset.
2. Ability to build trustful relationships with customers.
3. Action-oriented and enthusiastic about new challenges.

Experience in customer service or a related field is preferred.

Fixed salary over 13 months, variable compensation, advantageous transport cost coverage up to 80%, and meal vouchers.

Potential for a permanent contract (CDI) after the initial fixed-term contract (CDD).

Galeries Lafayette promotes a joyful and inclusive workplace culture, with a strong commitment to diversity and inclusion. The company is located in Clermont-Ferrand, France, and offers a vibrant and dynamic work environment.