Galeries Lafayette Customer Service Associate

Clermont-Ferrand • France

Wednesday, January 15, 2025

Galeries Lafayette is a renowned name in the luxury retail sector, offering a vibrant and dynamic environment that reflects a joyful, creative, and committed approach to commerce. As part of a family-owned group, the brand is dedicated to diversity and inclusivity, fostering a workplace where innovation and customer enchantment are at the forefront. The company provides a platform for employees to thrive in the lifestyle sectors of fashion, beauty, home, jewelry, watches, and food.

1. Welcome and assist customers, ensuring a seamless interaction with sales advisors.
2. Direct customer inquiries to the appropriate departments based on their needs.
3. Provide information on store products, services, and loyalty programs.
4. Handle incoming calls in accordance with Galeries Lafayette's customer service standards.
5. Process specific transactions and refunds efficiently.

1. Customer-oriented mindset with a strong ability to build trustful relationships.
2. Proactive and enthusiastic about taking on new challenges.

1. Excellent communication and interpersonal skills.
2. Ability to provide personalized solutions to customers.
3. Strong problem-solving capabilities.

Previous experience in customer service or retail is preferred.

Fixed salary over 13 months, with variable compensation based on performance.

Generous transportation reimbursement covering 80% of costs and meal vouchers.

Galeries Lafayette prides itself on being a diverse and inclusive employer, committed to creating a joyful and engaging workplace. The company values creativity and encourages employees to embrace new opportunities and challenges, fostering a culture of innovation and customer delight.