Galeries Lafayette Customer Service Concierge

Paris • France

Wednesday, December 3, 2025

Galeries Lafayette, a distinguished name in the retail industry, is synonymous with innovation and elegance. As part of a family-owned group, it offers a dynamic and inclusive work environment, fostering diversity with a workforce representing 98 nationalities. The company is committed to creating a joyful, creative, and engaging retail experience across various sectors including fashion, beauty, home, jewelry, watches, and food.

1. Welcome and inform clients about various services and commercial events at the store.
2. Promote and sell store services and complementary products such as gift cards, loyalty cards, financing cards, delivery, and shipping.
3. Manage the Concierge Space services including payment processing, tax refunds, returns, exchanges, shipping, and delivery.
4. Handle diverse customer complaints.
5. Ensure a warm reception in the Lounges, including dedicated catering services.

1. Fluency in French, English, and one of the following: Chinese, Russian, or Arabic.

1. Customer-oriented with the ability to build trustful relationships.
2. Adaptability to various situations and action-oriented mindset.
3. Ability to adjust approach and behavior as needed.

Experience in customer service or a related field is required, with a focus on high-end retail or luxury services preferred.

Fixed annual gross salary of €21,700, with a potential monthly variable remuneration of up to €237. Includes a thirteenth month salary and various bonuses.

Benefits include a 13th month salary, closing bonus, vacation bonus, profit-sharing, 80% transportation cost coverage, voluntary Sunday work opportunities, employee discounts, personalized onboarding, and dynamic career paths.

Galeries Lafayette is dedicated to fostering an inclusive and supportive work environment, promoting gender equality and diversity. The company is committed to combating everyday sexism and has signed the StOpE charter in 2019. Employees are encouraged to embrace a culture of inclusivity and innovation, contributing to a vibrant and evolving workplace.