Galeries Lafayette Customer Service Concierge

Paris • France

Tuesday, March 18, 2025

Galeries Lafayette, a prestigious name in the world of retail, is synonymous with innovation and luxury. As part of a renowned family-owned group, the company is committed to diversity and inclusivity, boasting a workforce that represents 98 nationalities. Galeries Lafayette offers a dynamic environment where creativity and engagement are at the forefront, providing employees with the opportunity to thrive in a lifestyle-focused business that spans fashion, beauty, home, jewelry, watches, and food.

1. Welcome and inform clients about various services and commercial events at the store.
2. Promote and sell store services and complementary products such as gift cards, loyalty cards, financing cards, delivery, and shipping.
3. Ensure the delivery of services within the Concierge Space, including payment processing, tax refunds, returns, exchanges, shipping, and delivery.
4. Manage diverse customer complaints.
5. Oversee the welcome experience in the Lounges, ensuring high-quality catering services.

1. Fluency in English and Mandarin Chinese; proficiency in a third language is advantageous.

1. Strong customer orientation and ability to build trustful relationships.
2. Adaptability to various situations and action-oriented mindset.
3. Ability to adjust approach and behavior as needed.

Experience in customer service or a related field is required, ideally within a luxury retail environment.

Fixed annual gross salary of €22,800, with potential variable compensation up to €237 per month.

Benefits include a 13th-month salary, closure bonus, vacation bonus, profit-sharing, 80% transport cost coverage, and employee discounts. Opportunities to work 12 Sundays per year voluntarily.

Galeries Lafayette fosters an inclusive and supportive work environment, emphasizing diversity and equality. The company is committed to creating a workplace free from ordinary sexism and has signed the StOpE charter to reinforce this commitment.