Galeries Lafayette Customer Service Associate

Strasbourg • France

Thursday, September 18, 2025

Galeries Lafayette, a prestigious name in the retail industry, offers a dynamic and engaging work environment. As part of a family-owned group, the company is renowned for its commitment to diversity, inclusivity, and innovation. With a presence in various sectors such as fashion, beauty, home, jewelry, watches, and food, Galeries Lafayette provides a vibrant and creative atmosphere where employees can thrive and contribute to the company's joyful and committed retail experience.

1. Welcome customers and guide them to the appropriate contacts while providing key information about the store.
2. Promote services and loyalty programs to ensure customer engagement and satisfaction.
3. Manage transactions and specific customer requests to ensure a seamless and enjoyable shopping experience.
4. Participate in commercial initiatives to enhance the store's attractiveness.

1. Customer-oriented mindset with the ability to build trustful relationships with clients.
2. Adaptability to different situations and the ability to adjust approach and behavior accordingly.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Ability to work in a fast-paced retail environment.

Previous experience in customer service or retail is preferred but not mandatory.

Compensation is fixed and transparent, aligned with educational level and age.

Employees receive a discount on store purchases, 80% coverage of transportation subscription, and access to a Campus program for cultural immersion and career development.

Galeries Lafayette fosters an inclusive and supportive workplace culture, celebrating diversity with employees from 98 nationalities. The company is committed to gender equality and inclusivity, actively working against everyday sexism and promoting a respectful and welcoming environment for all.