Galeries Lafayette Customer Service Associate

Strasbourg • France

Monday, July 28, 2025

Galeries Lafayette, a prestigious name in the luxury retail sector, is synonymous with innovation and elegance. As part of a family-owned group, the company prides itself on its diverse workforce, representing 98 nationalities. Galeries Lafayette is committed to inclusivity and diversity, fostering an environment where creativity and engagement are at the forefront of its operations.

1. Welcome and assist customers, ensuring a seamless shopping experience.
2. Handle transactions, including payments and refunds, with accuracy and efficiency.
3. Promote in-store services and assist customers in setting up accounts.
4. Encourage customer loyalty by introducing and managing loyalty programs.
5. Implement customer service procedures and resolve disputes amicably.
6. Manage tax refund processes for eligible customers.
7. Oversee the click and collect service, ensuring timely and accurate order fulfillment.

1. Customer-oriented mindset.
2. Proficiency in English and other foreign languages.

1. Excellent verbal communication skills.
2. Ability to build trustful relationships with customers.
3. Adaptability and agility in learning new processes.

Previous experience in customer service or retail is preferred.

Benefits include a dynamic work environment, meal vouchers, 80% reimbursement of transportation costs, monthly and annual bonuses, advantageous in-store discounts up to 25%, and access to an attractive works council.

Galeries Lafayette fosters a vibrant and inclusive workplace culture, emphasizing diversity and equality. The company is dedicated to creating an environment free from everyday sexism and has signed the StOpE charter to affirm this commitment. Employees are encouraged to embrace creativity and innovation in a supportive and dynamic setting.