Galeries Lafayette Customer Service Associate

Nantes • France

Thursday, August 28, 2025

Galeries Lafayette, a renowned name in the luxury retail sector, offers a dynamic and inclusive work environment. As part of a larger conglomerate, the group is committed to diversity and inclusion, boasting a workforce representing 98 nationalities. The company is dedicated to providing a vibrant and engaging shopping experience across various lifestyle sectors, including fashion, beauty, home, jewelry, watches, and food.

1. Welcome and guide customers, ensuring a distinctive experience.
2. Promote in-store services such as tax refunds, loyalty programs, alterations, gift cards, and Click & Collect, tailored to customer needs.
3. Resolve disputes with an open-minded approach to ensure customer satisfaction.
4. Assist customers with subscription processes for loyalty and payment cards.

1. Currently enrolled in a customer service-related educational program.

1. Customer-oriented mindset with the ability to build trust and provide personalized solutions.
2. Proficiency in adopting new technologies to enhance performance.
3. Adaptability to different situations and the ability to adjust approaches accordingly.

No prior experience required, but a customer-oriented attitude is essential.

Currently pursuing a relevant educational program.

Fixed and transparent remuneration aligned with educational level and age.

Employee discounts, 80% coverage of transport subscription, and a comprehensive onboarding program to immerse in company culture.

Galeries Lafayette fosters an inclusive and supportive workplace, committed to gender equality and combating ordinary sexism. The company prides itself on a diverse workforce and a culture of continuous improvement and innovation.