Galeries Lafayette Customer Service Associate

Nantes • France

Tuesday, June 17, 2025

Galeries Lafayette, a distinguished name in the realm of lifestyle retail, is synonymous with creativity, joy, and commitment. As part of a family-owned group, it offers a vibrant environment that spans fashion, beauty, home, jewelry, watches, and gourmet food. The group is celebrated for its dynamic approach to commerce, continually enchanting its clientele with innovative experiences both online and in-store.

1. Welcome and guide customers, ensuring a unique and joyful experience.
2. Promote store services such as tax refunds, loyalty programs, alterations, gift cards, and Click & Collect, tailored to customer needs.
3. Resolve customer disputes with an open and satisfying approach.
4. Assist customers in subscribing to loyalty and payment cards.

1. Customer-oriented mindset with the ability to build trust and provide personalized solutions.
2. Proficiency in adopting and utilizing new technologies to enhance performance.
3. Adaptability to various situations, with the ability to adjust approaches as necessary.

1. Strong customer service and communication skills.
2. Ability to promote and explain store services effectively.
3. Problem-solving skills with a customer satisfaction focus.
4. Technological proficiency and adaptability.

Experience in customer service or retail environments is preferred.

Fixed annual salary starting at €24,500 gross, with potential variable compensation up to €1,080 gross annually.

Benefits include a 13-month salary, profit-sharing bonuses, a vacation bonus, 80% public transport subsidy, employee discounts, and two days per year for volunteering.

Galeries Lafayette fosters an inclusive and diverse workplace, celebrating 98 nationalities within its workforce. The company is committed to equality and inclusivity, actively engaging in initiatives to combat everyday sexism and promote diversity.