Galeries Lafayette Customer Service Associate

Nantes • France

Wednesday, March 12, 2025

Galeries Lafayette, a distinguished name in the retail sector, offers a dynamic and engaging environment for its employees. As part of a larger conglomerate, the brand is synonymous with innovation and creativity in the lifestyle domain, encompassing fashion, beauty, home, jewelry, watches, and food. Galeries Lafayette is committed to creating a joyful and inclusive shopping experience, constantly pushing the boundaries of commerce.

1. Welcome and guide customers, providing a distinctive experience.
2. Promote in-store services such as tax refunds, loyalty programs, alterations, gift cards, and Click & Collect, tailored to customer needs.
3. Resolve potential disputes with an open-minded approach to ensure customer satisfaction.
4. Assist customers in subscribing to loyalty and payment cards.

1. Customer-oriented mindset with the ability to build trust and provide personalized solutions.
2. Proficiency in adopting and utilizing new technologies to enhance performance.
3. Adaptability to various situations, with the ability to adjust approach and behavior accordingly.

1. Strong interpersonal and communication skills.
2. Technological proficiency.
3. Problem-solving capabilities.
4. Adaptability and flexibility.

Experience in customer service or retail environments is preferred.

Fixed annual salary starting at €24,500 gross, with potential variable compensation up to €1,080 gross per year.

Benefits include a 13-month salary, profit-sharing bonuses, a vacation bonus, 80% public transport reimbursement, employee discounts, and two days annually for volunteering.

Galeries Lafayette prides itself on a diverse and inclusive workplace, celebrating 98 nationalities within the group. The company is committed to equality and inclusivity, actively working against everyday sexism and promoting a supportive environment for all employees.