Galeries Lafayette Customer Service Associate

Marseille • France

Tuesday, April 29, 2025

Galeries Lafayette, a prestigious name in the retail industry, offers an unparalleled shopping experience that combines fashion, beauty, home, jewelry, watches, and gourmet food. As part of a family-owned group, the company is committed to diversity and inclusion, proudly employing individuals from 98 nationalities. Galeries Lafayette is dedicated to creating a joyful and creative commercial environment that delights customers and inspires employees to push the boundaries of retail.

1. Welcome and guide customers, providing a distinctive experience.
2. Promote in-store services such as tax-free shopping, loyalty programs, gift cards, and Click & Collect, tailored to customer needs.
3. Resolve customer disputes with an open and customer-centric approach.
4. Assist customers with loyalty and payment card subscriptions.

1. Customer-oriented mindset.
2. Ability to build trustful relationships with clients.
3. Action-oriented with a readiness to embrace new challenges.

1. Excellent interpersonal and communication skills.
2. Problem-solving abilities.
3. Adaptability to diverse customer needs.

Previous experience in customer service or retail is preferred.

Fixed salary over 12 months with a stimulating variable component.

80% coverage of transportation costs.

Galeries Lafayette fosters an inclusive and supportive work environment, committed to gender equality and combating everyday sexism. The company promotes a culture of diversity and inclusion, ensuring all employees, regardless of background, feel valued and empowered.