Galeries Lafayette Customer Service Associate

Clermont-Ferrand • France

Friday, July 25, 2025

Galeries Lafayette, a distinguished name in the realm of luxury retail, is synonymous with innovation and elegance. As part of a family-owned group, the company prides itself on fostering a diverse and inclusive workplace, offering employees the opportunity to immerse themselves in a vibrant lifestyle environment encompassing fashion, beauty, home, jewelry, watches, and gourmet food. With a commitment to creativity and joy in commerce, Galeries Lafayette is a beacon for those seeking to make a significant impact in the retail industry.

1. Welcome and assist customers, ensuring a seamless interaction with sales advisors.
2. Direct customer inquiries to the appropriate departments based on their needs.
3. Provide customers with information about store products, services, and loyalty programs.
4. Handle incoming calls in accordance with Galeries Lafayette's customer service standards.
5. Process specific transactions and refunds.

1. Customer-oriented mindset with a strong focus on client satisfaction.
2. Ability to build trustful relationships with customers and provide tailored solutions.
3. Action-oriented with enthusiasm for new challenges and opportunities.

1. Excellent interpersonal and communication skills.
2. Proficiency in handling customer inquiries and resolving issues.
3. Ability to manage multiple tasks efficiently.

Experience in customer service or a related field is preferred.

Compensation includes a fixed salary over 12 months, a vacation bonus, a 13th-month bonus, and variable pay.

The position offers advantageous transportation coverage up to 80% and meal vouchers.

Galeries Lafayette champions diversity and inclusivity, creating a joyful and dynamic work environment. The company is committed to inspiring projects and awareness initiatives, fostering a community that values diversity and inclusion.