Galeries Lafayette Customer Service Associate

Annecy • France

Wednesday, November 19, 2025

Galeries Lafayette, a renowned name in the world of luxury retail, offers a dynamic and engaging environment where creativity and commerce intersect. As part of a family-owned group, the company is committed to diversity and inclusivity, boasting a workforce that represents 98 nationalities. Galeries Lafayette is dedicated to fostering an inclusive and supportive workplace, championing gender equality and combating everyday sexism through initiatives such as the StOpE charter.

1. Welcome and guide customers, providing a distinctive and joyful experience.
2. Promote in-store services such as tax refunds, loyalty programs, alterations, gift cards, and Click & Collect, tailored to customer needs.
3. Resolve customer disputes with an open and customer-centric approach.
4. Assist customers with loyalty and payment card subscriptions.

1. Fluency in both English and French; proficiency in a third language is advantageous.

1. Customer-oriented mindset with the ability to build trustful relationships.
2. Action-oriented with enthusiasm for new challenges and opportunities.

Previous experience in customer service or retail is preferred.

Fixed salary over 12 months with variable compensation.

The position offers advantageous transportation coverage up to 80%, a meal card, and participation in profit-sharing schemes.

Galeries Lafayette prides itself on a vibrant and inclusive culture, where every employee is encouraged to embrace creativity and innovation. The company is committed to providing a supportive environment that values diversity and promotes equal opportunities for all.