Galeries Lafayette Customer Service Associate

Annecy • France

Thursday, November 6, 2025

Galeries Lafayette is a prestigious name in the retail sector, renowned for its vibrant and innovative approach to commerce. As part of a larger conglomerate, the group embodies a lifestyle ethos across fashion, beauty, home, jewelry, watches, and food. The company is committed to creating enchanting customer experiences and is a leader in promoting diversity and inclusion within its workforce.

1. Welcome and guide customers, providing a distinctive experience.
2. Promote in-store services such as tax refunds, loyalty programs, alterations, gift cards, and Click & Collect, tailored to customer needs.
3. Resolve customer disputes with an open and customer-centric approach.
4. Assist customers in subscribing to loyalty and payment cards.

1. Fluency in both English and French; proficiency in a third language is advantageous.

1. Strong customer orientation and ability to build trustful relationships.
2. Action-oriented with a readiness to embrace new challenges.
3. Excellent communication and interpersonal skills.

Experience in a customer-facing role within the retail sector is preferred.

Fixed remuneration over 12 months with variable components.

Benefits include 80% coverage of transportation costs, meal vouchers, and participation in profit-sharing schemes.

Galeries Lafayette fosters an inclusive and supportive work environment, celebrating diversity with 98 nationalities represented. The company is committed to gender equality and actively combats everyday sexism, having signed the StOpE charter in 2019.