Galeries Lafayette Customer Service Associate

Annecy • France

Friday, July 25, 2025

Galeries Lafayette, a prestigious name in the retail industry, offers an exhilarating environment where creativity and innovation are at the forefront. As part of a family-owned group, the company prides itself on its diverse workforce, representing 98 nationalities, and its commitment to inclusivity and equality. Galeries Lafayette is renowned for its vibrant lifestyle offerings, spanning fashion, beauty, home, jewelry, watches, and food, making it a dynamic place to work.

1. Welcome and guide customers, ensuring a distinctive shopping experience.
2. Promote in-store services such as tax refunds, loyalty programs, alterations, gift cards, and Click & Collect, tailored to customer needs.
3. Resolve customer disputes with an open and customer-centric approach.
4. Assist customers with loyalty and payment card subscriptions.

1. Proficiency in both English and French; a third language is advantageous.

1. Strong customer orientation and ability to build trustful relationships.
2. Action-oriented with a readiness to embrace new challenges.
3. Excellent communication and interpersonal skills.

Experience in customer service or retail environments is preferred.

Benefits include a fixed salary over 12 months, variable compensation, 80% coverage of transportation costs, a meal card, and participation in profit-sharing schemes.

Galeries Lafayette fosters an inclusive and supportive work environment, committed to diversity and gender equality. The company actively engages in projects and initiatives that promote inclusivity and combats everyday sexism, as evidenced by its signing of the StOpE charter in 2019.