Galeries Lafayette Customer Service Assistant

Montpellier • France

Friday, January 3, 2025

Galeries Lafayette, a prestigious name in the world of luxury retail, is part of a dynamic group known for its vibrant and creative commerce. As a leader in Lifestyle sectors including Fashion, Beauty, Home, Jewelry, Watches, and Food, the brand offers an enchanting shopping experience both online and in-store. Joining Galeries Lafayette means becoming part of a joyful and innovative retail environment that is constantly evolving.

1. Welcome and assist customers, ensuring a seamless interaction with sales advisors.
2. Direct customer inquiries to the appropriate departments based on their needs.
3. Provide accurate information about store products, services, and loyalty programs.
4. Handle incoming calls in accordance with Galeries Lafayette's customer service standards.
5. Process specific transactions and refunds efficiently.

1. Customer-oriented mindset with a passion for service excellence.
2. Ability to build trustful relationships with clients and provide personalized solutions.

1. Strong interpersonal and communication skills.
2. Proactive and enthusiastic approach to new challenges and opportunities.

Previous experience in customer service or retail is preferred.

Fixed salary over 13 months, with variable pay components.

80% coverage of transportation costs and meal vouchers.

Galeries Lafayette prides itself on its commitment to diversity and inclusivity, fostering a vibrant community where every talent is celebrated. The company is dedicated to inspiring projects and awareness initiatives, creating a joyful and inclusive workplace.