Galeries Lafayette Customer Service Assistant

Biarritz • France

Thursday, August 14, 2025

Galeries Lafayette, a distinguished name in the luxury retail sector, offers a vibrant and dynamic working environment. As part of a group that includes renowned brands such as La Redoute and Louis Pion, Galeries Lafayette is committed to innovation and creativity in the lifestyle domain, encompassing fashion, beauty, home, jewelry, watches, and food. The company is known for its joyful and engaging retail experiences, both online and in-store, and is dedicated to pushing the boundaries of commerce to delight its customers.

1. Welcome and guide customers, providing a distinctive experience.
2. Promote in-store services such as tax-free shopping, loyalty programs, alterations, gift cards, and Click & Collect, tailored to customer needs.
3. Resolve disputes with an open and customer-centric approach.
4. Assist customers in subscribing to loyalty and payment cards.

1. Customer-oriented mindset with the ability to build trust and provide personalized solutions.
2. Proficiency in adopting and utilizing new technologies.

1. Excellent customer service and interpersonal skills.
2. Adaptability to various situations and ability to adjust approach as needed.

Experience in customer service or retail environments is preferred.

Fixed annual salary starting from €23,985 gross, with additional variable compensation up to €1,000 gross annually.

Benefits include a 13-month salary, vacation bonus, advantageous public transport subsidy, employee discounts, and two days annually for volunteer work. Dynamic career progression opportunities are available, with a third of positions filled internally.

Galeries Lafayette is proud of its diverse workforce, representing 98 nationalities, and is committed to inclusivity and equality. The company fosters an inclusive and supportive environment, actively promoting gender equality and combating everyday sexism.