Galeries Lafayette Customer Service Advisor - Telephone Reception

Paris • France

Wednesday, March 26, 2025

Galeries Lafayette, a prestigious name in the world of luxury retail, is part of a larger family-owned group renowned for its commitment to diversity and inclusivity. The brand is celebrated for its vibrant lifestyle offerings, encompassing fashion, beauty, home, jewelry, watches, and gourmet food. Joining Galeries Lafayette means becoming part of a dynamic environment where creativity and customer enchantment are at the forefront.

1. Provide exemplary telephone reception services to both internal and external clients, adhering to established service standards.
2. Respond to incoming calls promptly, ideally within three rings, and connect callers to the appropriate department or individual.
3. Communicate detailed information about the store's products and services, including brands, commercial events, and loyalty programs.
4. Alert management to any updates required to ensure accurate information is available to clients.
5. Contribute passionately to maintaining high levels of customer satisfaction.

1. Proven ability to build trustful relationships with clients and provide personalized solutions.
2. Proficiency in English.

1. Proficiency in digital and IT tools.
2. Adaptability and agility in learning new situations.
3. Strong communication skills.

Previous experience in customer service or a related field is preferred.

Fixed monthly salary of €1,815 over 13 months, with additional variable incentives.

Benefits include a performance-based bonus, employee discounts, 80% coverage of transportation costs, and personalized onboarding support.

Galeries Lafayette fosters an inclusive and supportive work environment, celebrating diversity with employees from 98 nationalities. The company is committed to gender equality and actively combats everyday sexism through initiatives like the StOpE charter.