Galeries Lafayette Customer Service Advisor - Tax Refund

Paris • France

Tuesday, August 19, 2025

Galeries Lafayette, a prestigious name in the realm of luxury retail, offers a vibrant and dynamic work environment that reflects a joyful, creative, and committed commerce. As part of a family-owned group, Galeries Lafayette is dedicated to fostering diversity and inclusivity, with a workforce representing 98 nationalities. The company is a proud signatory of the StOpE charter, advocating for gender equality and combating everyday sexism. Joining Galeries Lafayette means becoming part of a progressive and inclusive organization that values each employee's contribution.

1. Welcome and assist international clients, ensuring tax refund eligibility by verifying passports, visas, and required amounts.
2. Guide clients through the tax refund process using automated systems.
3. Maintain high standards of service and ensure the smooth operation of the tax refund service.
4. Inform clients about store promotions and services.
5. Accurately input client information and purchase details into the tax refund system.
6. Explain customs procedures related to tax refunds, including the Pablo process in France and customs visas upon exiting the EU.
7. Report any client-reported issues to the Administrative Department within the Tax Refund service.

1. Fluency in English and Mandarin.
2. Strong customer orientation and ability to build trust with clients.

1. Excellent communication and interpersonal skills.
2. Ability to adapt to different situations and take initiative.
3. Proficiency in handling administrative tasks and using automated systems.

Previous experience in customer service or retail, particularly in a luxury or high-end environment, is preferred.

Fixed salary of €1,845 gross per month, with potential variable compensation up to €237 gross per month, plus a thirteenth month salary.

Benefits include a closing bonus, vacation bonus, profit-sharing, 80% transportation cost coverage, discounts on purchases, and personalized onboarding. Employees may volunteer to work up to 12 Sundays per year.

Galeries Lafayette is committed to creating an inclusive and supportive workplace where diversity is celebrated. The company values creativity, innovation, and the ability to surprise and delight customers. Employees are encouraged to pursue dynamic and varied career paths within the organization.