Galeries Lafayette Customer Service Advisor

Paris • France

Friday, July 25, 2025

The Galeries Lafayette Group, a beacon of French retail excellence, is renowned for its vibrant and innovative approach to lifestyle commerce, encompassing fashion, beauty, home, jewelry, watches, and gourmet food. As a family-owned enterprise, the group is committed to fostering a diverse and inclusive workplace, celebrating the talents of individuals from 98 nationalities. The group is part of a larger conglomerate known for its dedication to creativity and customer enchantment.

1. Provide exceptional customer service from initial greeting to resolution of issues, ensuring customer satisfaction.
2. Assist clients with tax refund documentation, guiding them through the process with precision.
3. Handle telephone inquiries, offering expert advice and directing calls to the appropriate departments.
4. Maintain a thorough understanding of the store's offerings to provide tailored solutions to customer needs.

1. Proficiency in both English and French; a third language is advantageous.

1. Strong customer orientation with the ability to build trust and provide personalized solutions.
2. Action-oriented with a readiness to embrace new challenges and opportunities.
3. Excellent communication skills, both verbal and written.

Previous experience in customer service or a related field is preferred.

The position offers a stimulating variable remuneration, a year-end bonus, advantageous transportation reimbursement up to 80%, shopping discounts, and meal vouchers.

Galeries Lafayette is dedicated to creating an inclusive and supportive environment, championing equality and diversity. The company is committed to fostering a workplace free from ordinary sexism and actively promotes gender equality through initiatives like the StOpE charter.