Galeries Lafayette Customer Service Advisor

Paris • France

Wednesday, March 12, 2025

Galeries Lafayette is a prestigious retail group renowned for its innovative approach to lifestyle commerce, encompassing fashion, beauty, home, jewelry, watches, and food. As part of a family-owned conglomerate, the brand is committed to fostering a diverse and inclusive workplace, with a workforce representing 98 nationalities. Galeries Lafayette is dedicated to creating enchanting customer experiences and is a signatory of the StOpE charter against everyday sexism, promoting gender equality and inclusivity.

1. Ensure exceptional customer service from initial greeting to resolution of disputes, including handling tax refund services.
2. Guide clients through the process of completing tax refund forms.
3. Serve as a telephone receptionist, providing advice and directing inquiries to the appropriate departments.

1. Proficiency in both English and French; a third language is advantageous.

1. Strong customer orientation and ability to build trust with clients.
2. Action-oriented with a readiness to embrace new challenges and opportunities.
3. Excellent communication and interpersonal skills.

Previous experience in customer service or a related field is preferred.

Competitive variable remuneration with an end-of-year bonus (13th month).

Benefits include 80% coverage of transportation costs, employee discounts on purchases, and meal vouchers.

Galeries Lafayette fosters an inclusive and supportive work environment, promoting diversity and equality across all levels. The company is committed to continuous employee development and offers numerous opportunities for career advancement.