Galeries Lafayette Customer Service Advisor

The Galeries Lafayette Group is a dynamic lifestyle company offering a joyful, creative, and committed retail experience across fashion, beauty, home, jewelry, watches, and food. Known for its innovative approach, the company provides surprising experiences and the latest trends both online and in-store.

1. Ensure customer satisfaction from greeting to handling disputes and tax refund services.
2. Assist customers with the completion of tax refund forms.
3. Provide telephone reception services, advising and directing callers appropriately.

1. Customer-oriented with the ability to build trustful relationships.
2. Action-oriented and enthusiastic about new challenges.

1. Proficiency in English and French is essential.
2. Knowledge of a third language is a plus.

Experience in customer service roles is preferred.

Stimulating variable compensation.Year-end bonus (13th month).80% coverage of transportation costs.Discounts on purchases, combinable with current promotions.Meal vouchers.

Galeries Lafayette is committed to diversity and inclusion, with a workforce representing 98 nationalities. The company promotes an inclusive and supportive environment, advocating for gender equality and combating everyday sexism. Located in Beaugrenelle, Paris, the workplace is vibrant and ever-evolving.