Galeries Lafayette Customer Relations Manager

Strasbourg • France

Monday, April 28, 2025

Galeries Lafayette, a prestigious name in the world of luxury retail, is part of a dynamic group that includes renowned brands such as La Redoute, Bazarchic, Louis Pion, Citynove, and Mauboussin. The company is celebrated for its commitment to diversity, inclusivity, and innovation, offering employees a vibrant and supportive environment to thrive. With a focus on creating enchanting shopping experiences, Galeries Lafayette stands as a beacon of creativity and engagement in the lifestyle sector, encompassing fashion, beauty, home, jewelry, watches, and food.

1. Develop and implement strategies to enhance in-store experiences and customer loyalty in collaboration with other departments.
2. Deliver a joyful, creative, and committed shopping experience to clientele.
3. Ensure service excellence by analyzing customer satisfaction indicators.
4. Identify trends and opportunities to enrich the purchasing experience.
5. Support team development and daily missions.
6. Ensure proper application of service-related procedures such as payments, tax refunds, and sensitive situations.
7. Promote personalized services in collaboration with Personal Advisors.

1. Fluency in English and German.
2. Proven leadership abilities with a focus on team engagement.
3. Results-oriented mindset with a passion for achieving impactful business goals.

1. Adaptability to various situations and ability to adjust approaches as needed.
2. Strong team-building and motivational skills.
3. Strategic thinking and trend identification.

Experience in customer relations or retail management, with a focus on enhancing customer experiences and team leadership.

Annual gross salary ranging from €40,000 to €44,000, with a potential variable bonus up to €3,500.

Benefits include a 13-month fixed salary, profit-sharing schemes, 80% public transport subscription coverage, employee discounts, and two days per year for volunteer work during working hours.

Galeries Lafayette fosters an inclusive and supportive culture, embracing diversity with 98 nationalities represented within the group. The company is committed to gender equality and actively works against everyday sexism, having signed the StOpE charter in 2019. Employees are encouraged to innovate and create enchanting experiences for customers in a dynamic and ever-evolving environment.