Galeries Lafayette Customer Journey Assistant

Paris • France

Tuesday, December 2, 2025

Galeries Lafayette, a prestigious name in the world of luxury retail, is synonymous with innovation and creativity. As part of a dynamic group that encompasses various lifestyle sectors including fashion, beauty, home, jewelry, watchmaking, and food, the brand is committed to delivering enchanting experiences to its clientele. Galeries Lafayette is a part of a larger conglomerate that prides itself on being a joyful, creative, and engaged entity, constantly pushing the boundaries of commerce.

1. Coordinate the implementation of the Haussmann Customer Journey, acting as a liaison between suppliers, RDCO, and project managers during the animation phase.
2. Organize animations by planning interventions from transversal services, scheduling installation and removal dates, and managing security presence and billing.
3. Draft operational plans and centralize requests for commercial animations, including furniture and access passes.
4. Ensure quantitative and qualitative tracking of commercial animations, including data entry of quantitative and qualitative reports.
5. Coordinate in-store commercial animations, liaising between brands and the store for animation deployment.
6. Propose event opportunities and coordinate sectoral animations with relevant services such as operations, security, technical, merchandising, and media.

1. 2-3 years of experience in a similar role.
2. Fluency in French and English.

1. Strong organizational skills and ability to meet deadlines.
2. Proficiency in IT tools.
3. Reliability and attention to detail.

2-3 years of experience in a similar role is required.

Fixed salary of €1,815 gross per month, with a variable component up to €237 gross per month, plus a thirteenth month salary and vacation bonus.

Includes a profit-sharing bonus, 80% transport cost coverage, employee discounts, personalized onboarding, and diverse career development opportunities.

Galeries Lafayette embraces diversity with 98 nationalities represented within the group. The company is committed to inclusivity, equality, and a supportive environment, actively engaging in projects and initiatives that promote diversity and inclusion. The workplace culture is characterized by a commitment to gender equality and a proactive stance against everyday sexism, as evidenced by the signing of the StOpE charter in 2019.