Galeries Lafayette Customer Journey and Event Manager

Paris • France

Friday, July 25, 2025

Galeries Lafayette, a prestigious name in the world of luxury retail, is part of a dynamic and innovative group that embodies a joyful, creative, and committed commerce. With a presence in the lifestyle sectors of fashion, beauty, home, jewelry, watches, and food, the brand offers a vibrant work environment where employees can thrive and make a tangible impact. As part of a family-owned group, Galeries Lafayette is dedicated to fostering diversity and inclusivity, proudly employing individuals from 98 nationalities and promoting equality and respect across all levels.

1. Coordinate the activities of Trade and Marketing events, animations, and partnerships to enhance the development of the Haussmann store.
2. Ensure the implementation of the customer journey with all relevant stakeholders.
3. Oversee the deployment of customer journey zones and pop-ups, ensuring technical, safety, and commercial feasibility.
4. Organize coordination meetings with involved departments for non-window projects.
5. Manage the execution of events and animations at Haussmann, ensuring alignment with the event schedule and addressing any discrepancies.
6. Act as the primary contact for decisions related to events and animations, collaborating with relevant departments.
7. Translate and adapt partnership strategies into customer service offerings, proposing operational solutions that meet partner and customer needs.
8. Manage and monitor allocated budgets, including business models for workshops, event spaces, animations, and trade revenues.
9. Lead and develop teams by motivating, informing, and setting individual objectives, fostering growth and improvement.

1. Bachelor's degree or equivalent in a relevant field.
2. 4 to 8 years of experience in operational marketing.

1. Project management skills with a focus on organization and rigor.
2. Strong analytical and synthesis abilities to identify key issues.
3. Excellent communication skills, both written and verbal, with a persuasive presentation style.
4. Fluency in English and French.
5. Ability to maintain confidentiality and build trust with colleagues and partners.

4 to 8 years of experience in operational marketing, with a proven track record in managing projects and coordinating cross-functional teams.

Bachelor's degree or equivalent in a relevant field.

Compensation ranging from €52,000 to €60,000, depending on experience and profile.

Benefits include a fixed salary over 13 months, profit-sharing and participation bonuses, employee discounts, 80% coverage of transportation costs, personalized onboarding, and diverse career advancement opportunities.

Galeries Lafayette champions a culture of inclusivity and diversity, fostering an environment where all employees, regardless of background, can thrive. The company is committed to gender equality and actively works to combat everyday sexism, having signed the StOpE charter in 2019. Employees are encouraged to innovate and contribute to a lively and supportive workplace.