Galeries Lafayette Luxury Sales Advisor

Paris • France

Friday, July 19, 2024

The Galeries Lafayette Group, a leader in the French distribution of luxury watches and jewelry, operates through its prestigious brands such as Galeries Lafayette, Louis Pion, and Galeries Lafayette-Royal Quartz. The group's Watch and Jewelry division serves as the purchasing hub for these sectors across 57 department stores in France and Luxembourg. It also manages multi-brand watch spaces in 40 stores. Louis Pion offers an extensive selection of watches and jewelry, while Galeries Lafayette-Royal Quartz provides access to over 50 prestigious brands. The division also operates mono-brand boutiques, including Cartier, Rolex, Omega, Messika, Tudor, and Hermès, in department stores and airports, aiming to captivate watch and jewelry enthusiasts.

1. Provide personalized customer service and conduct bespoke sales using appropriate techniques and sales ceremonies.
2. Listen to, guide, and advise clients, adapting to their needs and motivations.
3. Showcase and highlight the excellence of products, introducing clients to exceptional pieces.
4. Contribute to the boutique's revenue growth and achievement of sales targets.
5. Ensure customer satisfaction by creating a unique shopping experience and maintaining client relationships through digital tools.
6. Develop a client book and propose targeted CRM actions.
7. Participate in after-sales service missions.
8. Maintain the boutique's appearance and adhere to group and brand policies and procedures.
9. Assist in product placement respecting merchandising standards.

1. Minimum of 2 years of successful sales experience in the high-end service sector.
2. Fluency in English; proficiency in a third language is appreciated.

1. Mastery of luxury codes and associated sales techniques.
2. Strong interpersonal skills for building privileged relationships internally and externally.
3. Dynamism, adaptability, excellent presentation, and a high level of service orientation and rigor.
4. Team spirit, curiosity, commitment, and enthusiasm.

A minimum of 2 years of experience in luxury sales is required.

All positions are open to individuals with disabilities.

The Galeries Lafayette Group fosters a culture of excellence, innovation, and inclusivity, encouraging curiosity and passion among its employees. The work environment is dynamic and collaborative, with a strong emphasis on customer satisfaction and team synergy.