Galeries Lafayette

Luxury Sales Advisor

The Watch and Jewelry Division of the Galeries Lafayette Group is the leading French distributor of watches and jewelry through its brands: Galeries Lafayette, Louis Pion, and Galeries Lafayette-Royal Quartz. This division serves as the purchasing center for jewelry and watch sectors for the 57 Galeries Lafayette department stores in France and Luxembourg. It operates multi-brand watch spaces in 40 of these stores. With 70 retail locations across France and an e-commerce site, Louis Pion offers a wide selection of watches and jewelry from over 60 brands, ranging from accessible to premium, including its own collections. Galeries Lafayette-Royal Quartz provides access to over 50 prestigious watch and jewelry brands through its network of 12 boutiques and an e-commerce site, offering bespoke jewelry creation services. The division also operates mono-brand boutiques such as Cartier, Rolex, Omega, Messika, Tudor, and Hermès in department stores and airports. Its mission is to captivate watch and jewelry enthusiasts and connoisseurs.

1. Sell exceptional products using appropriate sales techniques and ceremonial sales methods
2. Provide personalized customer service and tailor advice to individual client needs
3. Present and highlight the excellence of products and introduce exceptional pieces
4. Contribute to the boutique's sales growth and achievement of objectives with the team
5. Ensure customer satisfaction by creating a unique shopping experience
6. Maintain customer relationships through privileged support and digital tools
7. Develop a client book and propose targeted CRM actions
8. Participate in after-sales service missions
9. Ensure the boutique is well-maintained and organized
10. Manage store operations in compliance with group and brand policies and procedures
11. Assist in product placement according to merchandising standards

1. Minimum of 2 years of successful sales experience in the high-end service sector
2. Fluency in English; proficiency in a third language is appreciated

1. Mastery of luxury codes and associated sales techniques
2. Strong interpersonal skills for building privileged relationships internally and externally
3. Dynamism, adaptability, excellent presentation, and a high level of service orientation
4. Team spirit, curiosity, commitment, and enthusiasm

At least 2 years of successful sales experience in the luxury service sector.

All positions are open to individuals with disabilities.

Located in Paris, the role is based in the prestigious Galeries Lafayette Haussmann, known for its luxury retail environment and commitment to exceptional customer service.