Galeries Lafayette Concierge – Client Advisor

Paris • France

Monday, March 24, 2025

Galeries Lafayette, a prestigious name in the retail industry, is part of a larger conglomerate known for its commitment to diversity and inclusion. The brand offers a dynamic and creative environment, reflecting a joyful and engaging commerce experience across various sectors including fashion, beauty, home, jewelry, watches, and food. As an employer, Galeries Lafayette is dedicated to fostering an inclusive workplace where employees from diverse backgrounds and generations thrive in a supportive and equitable environment.

1. Welcome and assist clients by providing services such as cloakroom, stroller loans, gift distribution, and purchase storage.
2. Inform clients about the store's commercial and event updates.
3. Facilitate client navigation within the store.
4. Ensure the proper maintenance of the service area.
5. Promote and sell store services and complementary products like gift cards, loyalty cards, and delivery services.
6. Manage services offered at the Concierge Desk, including payment processing, tax refunds, returns, exchanges, and shipping.
7. Oversee services related to the Cofinoga card, excluding financial services.
8. Ensure the correct implementation of the loyalty program.
9. Maintain high standards of hospitality in the Lounges, including catering services.
10. Understand and apply service procedures and standards.
11. Handle and follow up on client complaints and disputes.
12. Report information on client complaints and any service issues.

1. Currently pursuing a professional baccalaureate, BTS, or a degree in commerce.

1. Strong customer orientation and ability to build trustful relationships.
2. Proactive and dynamic with a team spirit.
3. Agility in learning and adapting to new challenges.
4. Excellent command of MS Office and digital tools.

No prior experience required, but a strong customer service orientation is essential.

Currently enrolled in a professional baccalaureate, BTS, or a degree in commerce.

Personalized onboarding support, 80% coverage of transportation costs, employee discount, 13th-month bonus, vacation bonus of €480 gross, and access to the company restaurant.

Galeries Lafayette prides itself on being a family-oriented group that values diversity, with employees representing 98 nationalities. The company is committed to inclusivity and gender equality, actively working against everyday sexism and fostering a supportive environment for all employees.