Galeries Lafayette Client Relations Specialist

Paris France

Wednesday, January 22, 2025

Galeries Lafayette, a distinguished name in the world of luxury retail, offers an unparalleled opportunity to immerse oneself in a vibrant lifestyle environment. As part of a dynamic and innovative group, employees are encouraged to embrace creativity and joy in commerce, spanning across fashion, beauty, home, jewelry, watches, and gourmet food. The company is committed to redefining the retail experience, ensuring each day presents new challenges and opportunities for growth.

1. Welcome and assist business introducers visiting the IPO service.
2. Guide business introducers according to their requests, including registration, payments, and disputes.
3. Explain regulations based on the introducers' place of residence.
4. Ensure compliance with Urssaf regulations.
5. Maintain the service area to high standards.
6. Inform business introducers about store offers and services.
7. Enter registration details for business introducers into the system.
8. Manage the dossier of business introducers, including data entry in SAP.
9. Generate monthly sales reports and sales statements.
10. Explain the commission procedure and prepare necessary documentation for payments.
11. Handle simple disputes and conduct research for complex issues, liaising with relevant departments.
12. Escalate complex disputes to management.

1. Commercial or customer relations diploma (Bac level).
2. Experience in reception or sales roles.

1. Strong customer service orientation.
2. Excellent listening and communication skills.
3. Efficiency and responsiveness.
4. Adaptability and flexibility.
5. Team spirit.

Previous experience in customer reception or sales is required.

Commercial or customer relations diploma (Bac level).

Fixed annual salary of €22,000 gross, with potential variable remuneration up to €237 gross per month.

Benefits include a 13th-month salary, closure bonus, vacation bonus, profit-sharing, 80% transport cost coverage, voluntary Sunday work opportunities, employee discounts, personalized onboarding, and dynamic career progression.

Galeries Lafayette fosters a culture of passion for customer service, excellence, innovation, and collective commitment. The company thrives on creativity and joy in commerce, encouraging employees to embrace change and delight customers.