Galeries Lafayette Assistant Tax Refund Manager

Paris • France

Tuesday, September 2, 2025

Galeries Lafayette, a prestigious name in the luxury retail sector, is part of a dynamic group that includes renowned brands such as La Redoute, Louis Pion, and Mauboussin. As an employer, Galeries Lafayette offers a vibrant and inclusive work environment, reflecting its commitment to diversity and innovation in the fashion and lifestyle industry.

1. Lead and motivate the team to ensure optimal performance.
2. Ensure comprehensive understanding of the tax refund process to address customer inquiries.
3. Contribute to setting and achieving team objectives, supporting each team member.
4. Organize operational activities including scheduling and managing absences.
5. Collaborate on activity analysis and reporting.
6. Analyze customer complaints to enhance service quality, developing and monitoring action plans.
7. Ensure compliance with customs regulations and agreements.
8. Manage customer and staff flow across tax refund areas.

1. Bachelor's degree (Bac+4/5) in a relevant field.
2. Passion for fashion and retail management.
3. Fluency in English; proficiency in a third language is advantageous.

1. Dynamic and responsive with strong customer and results orientation.
2. Leadership and excellent interpersonal skills.
3. Experience in team management is a plus.
4. Proficiency in digital and IT tools.
5. Agility in learning and adapting to new challenges.

Previous experience in team management within a retail environment is beneficial.

Bachelor's degree (Bac+4/5) in a relevant field.

Benefits include personalized onboarding, 80% transportation cost coverage, employee discounts, a thirteenth-month bonus, a vacation bonus of €480 gross, and access to the company restaurant.

Galeries Lafayette fosters an inclusive and supportive culture, emphasizing diversity with a workforce representing 98 nationalities. The company is committed to gender equality and inclusivity, actively participating in initiatives such as the StOpE charter against everyday sexism.