Fresh Senior Manager, Key Accounts

Fresh is a global lifestyle and skincare brand headquartered in New York, known for its product-led approach across skincare, lip care, bodycare and fragrance. As a member of the LVMH group, Fresh combines entrepreneurial creativity with the resources and career development frameworks of a leading luxury conglomerate, offering structured learning, cross‑brand networks and global mobility opportunities.

1. Serve as the primary commercial contact for national retail partners and buying offices; cultivate and maintain senior-level, trust-based client relationships.
2. Develop and execute strategic account plans to drive revenue growth, maximize share of shelf and secure premium in‑store and online placements.
3. Coordinate cross-functional activity—sales, planning, marketing, digital, visual merchandising and supply chain—to align launches, activations and inventory strategies.
4. Lead commercial negotiations including contracts, pricing, promotional agreements, and terms to optimize margin and brand positioning.
5. Manage performance through regular business reviews, KPI analysis, sales forecasting and reporting on account health and opportunity pipelines.
6. Identify upsell and cross-sell opportunities; support new business pitches and bespoke retail initiatives to expand distribution and penetration.
7. Resolve client escalations and operational issues proactively, proposing sustainable solutions that protect brand equity and retailer relationships.
8. Optimize assortment, gondola productivity and GWP/sample strategies through collaborative forecasting and ROI analysis.

1. Minimum 5 years’ experience in account management, national/strategic sales or sales planning; 6–8 years preferred for senior hires.
2. Proven track record of retaining and growing strategic retail accounts, with demonstrable commercial impact.
3. Excellent interpersonal, presentation and negotiation skills; confident leading retailer reviews and contractual discussions.
4. Strong analytical capability to translate sales and inventory data into actionable account strategies.
5. Familiarity with CRM systems and proficient computer skills (Microsoft Office Suite).
6. Bachelor’s degree in marketing, business administration, sales or a related discipline preferred.
7. Highly organized, self-motivated, able to prioritize competing demands and manage multiple accounts concurrently.

1. CRM systems
2. Microsoft Office Suite

Minimum 5 years in account management, national or strategic sales, or sales planning; 6–8 years preferred. Demonstrated ability to grow key retail accounts, lead commercial negotiations and translate data into commercial strategy.

Bachelor’s degree in marketing, business administration, sales or related field preferred.

Fresh and LVMH-sponsored training and workshops; internal networking and employee resource groups (DEIB Council, Sustainability Champions); Employee Assistance Program (24/7 confidential mental health support, counseling and referrals); comprehensive paid time off including floating holidays and Summer Fridays; two fully‑remote weeks annually plus additional remote holiday weeks; fertility, maternity/newborn, adoption and surrogacy support (including cryopreservation when part of treatment), paid parental leave, travel and lodging assistance and back-up dependent care/tutoring; Fresh in‑store discounts and gratis; LVMH group friends & family sales; pre‑tax commuter benefits (WageWorks); health club, entertainment and insurance discounts; medical, dental and vision coverage; 401(k) with company match and additional employer contribution at eligibility.

Fresh fosters a collaborative, consumer-centric culture that emphasizes curiosity, inclusivity and professional development. As part of LVMH, the brand combines entrepreneurial creativity with structured learning, internal mobility and cross‑brand communities focused on diversity, sustainability and employee well‑being.