Fresh Beauty Advisor

Fresh is an international skincare and fragrance brand known for sensorial formulations and a focus on natural ingredients. The brand operates globally through boutique and department store retail environments and emphasizes product-driven client experiences.

1. Drive store sales and actively achieve personal and team targets while delivering exceptional client experiences.
2. Assess client needs and recommend Fresh products, executing upsell and cross-sell strategies.
3. Ensure high levels of customer satisfaction, including professional handling and resolution of client complaints.
4. Support and execute assigned store tasks and daily operations in accordance with store routines.
5. Adhere strictly to company operating procedures and brand visual and service standards.
6. Maintain professional personal presentation consistent with brand grooming requirements.

1. Strong passion for retail and the fragrance/cosmetics industry; 2–3 years of retail sales experience preferred.
2. High sense of responsibility, self-motivation and a proactive approach to sales.
3. Friendly, enthusiastic and detail-oriented service mindset with strong interpersonal skills.
4. Grooming standards: no obvious facial or exposed-body scars or visible tattoos.
5. Mandarin proficiency with standard pronunciation.

1. Retail sales
2. Customer service
3. Clienteling
4. Product knowledge — fragrances and cosmetics
5. Complaint handling
6. Store operations
7. Brand standards compliance

2–3 years of retail sales experience in fragrance, skincare or cosmetics preferred; demonstrable track record meeting sales targets is advantageous.

Fresh retail teams prioritize sensory product education and highly personalized client service. The work environment is customer-centric and collaborative, with a strong emphasis on visual merchandising, brand rituals and adherence to elevated grooming standards.