Fred Store Director

Abu Dhabi • UAE

Monday, April 14, 2025

Maison FRED, a distinguished name in the luxury jewelry sector, is renowned for its modern design ethos and vibrant spirit. Established by Fred Samuel in 1936, the brand is celebrated for its informal glamour and casual elegance. Since joining the LVMH group in 1995, FRED has been a part of the prestigious Watches & Jewelry Division. The employees of Maison FRED embody the founder's legacy of joie de vivre, freedom, and the radiant spirit of the Riviera, driving the brand's dynamic growth and customer engagement.

1. Effectively manage the team to achieve sales targets and exceed business goals through innovative sales strategies.
2. Proactively manage the store to ensure both short and long-term goals are achieved, maintaining high levels of customer service.
3. Promote the store through multi-media channels and engage with clients through digital activities, adhering to brand guidelines.
4. Implement marketing and brand strategies at the store level, ensuring effective deployment of events and initiatives.
5. Actively develop the customer base through CRM activities, events, and marketing initiatives in collaboration with the Marketing team.
6. Collect and share client feedback internally to refine selling approaches and concepts.
7. Build a network of local clients to raise awareness of the store and brand.
8. Maintain exceptional store presentation and visual merchandising to maximize sales opportunities and enhance brand image.
9. Produce and implement a quality improvement plan to continuously develop store practices and customer service levels.
10. Manage relationships and negotiations with store suppliers, agencies, and central management.
11. Create efficient links with the department store management team.
12. Manage recruitment, inductions, and training, fostering a collaborative and conducive working environment.
13. Manage all daily retail duties, including financial and sales performance reporting to head office.
14. Achieve and maintain mystery shopper targets.
15. Implement brand training plans and support the development of brand knowledge within the team.
16. Engage in local networking to enhance brand visibility locally, acting as a brand representative according to guidelines from Paris HQ.
17. Conduct annual and mid-year appraisal reviews with the team to monitor ongoing performance.
18. Plan and manage staff rotas, overtime, holidays, and monitor sickness, reporting frequently.
19. Support, adhere to, and implement HR policies and procedures.
20. Report stock or security issues and fraudulent activity to management.
21. Open and close the store, ensuring all team members follow security procedures to minimize risk.
22. Implement and promote effective working practices for a safe and efficient working environment.
23. Ensure compliance with brand guidelines, accounting procedures, finance policies, and Health and Safety regulations.
24. Manage internal till and stock systems, ensuring proper inventory mix and stock availability.
25. Provide in-store aftersales service, working with aftersales teams to achieve high customer service and satisfaction.

1. Graduate or equivalent level qualification preferred.
2. Retail management training.

1. Commercial mindset with an entrepreneurial spirit.
2. Excellent English proficiency; Arabic preferred.
3. Customer-focused with strong complaint handling skills.
4. Adaptability to change and innovative problem-solving.
5. Excellent communication, interpersonal, and negotiation skills.
6. Attention to detail with a flair for visual merchandising.
7. Leadership skills with the ability to influence and develop a passionate team.
8. Commitment to driving client loyalty through exceptional customer service.
9. Ability to contribute to the development of retail business.
10. Flexibility and ability to manage change.
11. Proficiency in Microsoft Office.

Senior retail management experience in a similar or luxury industry with a minimum of 10 years. Proven sales results and achievement of business/brand objectives. Experience in effectively managing a team, including performance management, and in store operations. Experience in data analysis and report production.

Graduate or equivalent level qualification preferred.

Competitive benefits package including opportunities for career advancement within the LVMH group.

Maison FRED fosters a culture of creativity, innovation, and excellence, deeply rooted in the joie de vivre and freedom that define the brand. The workplace is dynamic and multicultural, encouraging entrepreneurial spirit and customer-centric approaches.