Fred Sales Associate

London • UK

Sunday, January 5, 2025

Fred, a distinguished name in the world of luxury jewelry, is renowned for its modern, audacious designs that embody a casual elegance. Since joining the LVMH group in 1995, Fred has been part of the prestigious Watches & Jewelry Division, continuing to uphold the spirit of joie de vivre and freedom that its founder, Fred Samuel, instilled in the brand. Employees at Fred are ambassadors of this vibrant ethos, contributing to the brand's legacy of excellence and innovation.

1. Provide professional sales assistance and advice to customers, ensuring a high level of brand and product knowledge.
2. Achieve personal and store sales targets through effective customer engagement.
3. Represent the brand image professionally at all times.
4. Develop and maintain strong client relationships.
5. Ensure high standards of merchandising displays within the store.
6. Deliver high-quality customer service both in-person and over the telephone.
7. Efficiently complete sale documentation and utilize internal till and stock systems.
8. Generate client advocacy to meet mystery shopper targets.
9. Regularly check stock levels and report any discrepancies.
10. Support the manager in developing store practices and enhancing customer service levels.
11. Report stock, security issues, and fraudulent activities to management.
12. Promote a safe and efficient working environment through effective practices.
13. Provide in-store aftersales service in collaboration with aftersales teams.
14. Take responsibility for personal development and attend required training.
15. Ensure compliance with Health and Safety regulations.

1. Bachelor's degree minimum.
2. Minimum of 3 years in sales, preferably with experience in jewelry clients and brands.
3. Proficiency in English and Chinese.
4. Knowledge of and ability to use various IT systems.

1. Customer-focused with the ability to handle complaints professionally.
2. Mastery of selling techniques.
3. Ability to meet targets and work to deadlines.
4. Flexibility and adaptability to change.
5. Strong team spirit and supportive of colleagues.
6. Results-oriented with a winning spirit.
7. Ability to maintain and develop a client network.
8. Exceptional time management skills.
9. Professionalism, conscientiousness, and reliability.
10. Problem-solving and initiative.

A minimum of 3 years in sales, with previous experience in handling jewelry clients and brands.

Bachelor's degree minimum.

Permanent contract starting January 2025.

Fred fosters a culture of joie de vivre, freedom, and the light of the Riviera, encouraging employees to embody these values in their daily roles. The brand promotes a collaborative and dynamic work environment where team spirit and professional growth are highly valued.