Fred Sales Associate

London • UK

Thursday, December 19, 2024

FRED, a distinguished name in the realm of luxury jewelry, is renowned for its modern and audacious creations that embody a unique blend of glamour and casual elegance. Established in 1936 by Fred Samuel, the brand's ethos of joie de vivre continues to inspire its collections today. As part of the prestigious LVMH Group since 1995, FRED operates within the Watches & Jewelry Division, offering employees the opportunity to be ambassadors of its vibrant spirit.

1. Provide exemplary sales assistance to customers, ensuring a comprehensive understanding of brand and product knowledge.
2. Achieve personal and store sales targets through professional customer engagement and service.
3. Represent the brand image with professionalism at all times.
4. Cultivate and maintain client relationships to enhance customer loyalty.
5. Manage merchandising displays, maintaining high standards within the store.
6. Deliver high-quality service to customers both in-person and via telephone.
7. Complete sales documentation and efficiently utilize internal till and stock systems.
8. Encourage client advocacy to meet mystery shopper targets.
9. Regularly check stock levels and report any discrepancies.
10. Support the manager in enhancing store practices and customer service levels.
11. Report stock, security, and fraudulent activity concerns to management.
12. Promote effective working practices for a safe and efficient environment.
13. Develop extensive product and brand knowledge.
14. Provide in-store aftersales service in collaboration with aftersales teams.
15. Take responsibility for personal development and attend required training.
16. Ensure compliance with Health and Safety regulations.

1. Bachelor's degree minimum.
2. Minimum of 3 years in sales, particularly with jewelry clients and brands.

1. Customer-focused with the ability to handle complaints professionally.
2. Mastery of selling techniques and target achievement.
3. Flexibility and adaptability to change.
4. Strong team spirit and support for colleagues.
5. Results-oriented with a winning attitude.
6. Ability to maintain and develop a client network.
7. Exceptional time management skills.
8. Professionalism, conscientiousness, and reliability.
9. Problem-solving and initiative.
10. Proficiency in English and Chinese.
11. Knowledge of various IT systems.

A minimum of 3 years of sales experience, particularly with jewelry clients and brands, is required.

Bachelor's degree minimum.

Permanent contract starting January 2025.

FRED fosters a workplace culture that embodies the joie de vivre, freedom, and light of the Riviera, as inspired by its founder. Employees are encouraged to embrace these values, contributing to a dynamic and supportive environment where creativity and excellence in craftsmanship are celebrated.