Fred Sales Associate

London • UK

Thursday, December 12, 2024

Fred, a distinguished name in the world of luxury jewelry, was founded by Fred Samuel in 1936. Known for its modern, informal glamour and sparkling elegance, Fred is a part of the LVMH Group's Watches & Jewelry Division. The brand is celebrated for its creative audacity and joie de vivre, which are reflected in its exquisite collections. Employees at Fred embody the spirit of the Maison, bringing the light and freedom of the Riviera to life.

1. Provide exceptional sales assistance to customers, ensuring a comprehensive understanding of brand and product knowledge.
2. Achieve personal and store sales targets, contributing to the overall success of the store.
3. Professionally represent the brand image at all times.
4. Develop and maintain strong client relationships, enhancing customer loyalty.
5. Ensure high standards of merchandising displays within the store.
6. Deliver high-quality customer service both in person and over the phone.
7. Efficiently complete sale documentation and utilize internal till and stock systems.
8. Generate client advocacy to meet mystery shopper targets.
9. Regularly check stock levels and report discrepancies.
10. Support the manager in developing store practices and improving customer service levels.
11. Report any stock, security, or fraudulent activity issues to management.
12. Promote a safe and efficient working environment.
13. Provide in-store aftersales service in collaboration with aftersales teams.
14. Take responsibility for personal development and attend training as required.
15. Ensure compliance with Health and Safety regulations.

1. Bachelor's degree minimum.

1. Customer-focused with the ability to handle complaints professionally.
2. Mastery of selling techniques.
3. Ability to meet targets and work to deadlines.
4. Flexibility and adaptability to change.
5. Team spirit and supportive attitude towards colleagues.
6. Results-oriented with a winning spirit.
7. Ability to maintain and develop a client network.
8. Exceptional time management skills.
9. Professionalism, conscientiousness, and reliability.
10. Problem-solving and initiative.
11. Fluency in English and Chinese.

A minimum of 3 years in sales, with previous experience in the jewelry sector.

Bachelor's degree minimum.

Permanent contract starting January 2025.

Fred fosters a culture of joie de vivre, freedom, and elegance, inspired by its founder's vision. Employees are ambassadors of this spirit, embodying the brand's values in their daily interactions and contributing to a vibrant and dynamic workplace.