Fred Retail and E-Commerce Director, Europe

Paris • France

Wednesday, January 29, 2025

Fred, a distinguished name in the world of luxury jewelry, is renowned for its innovative and audacious designs that embody a spirit of joie de vivre and elegance. As part of the prestigious LVMH Group since 1995, Fred operates within the Watches & Jewelry Division, offering unparalleled craftsmanship and a commitment to excellence. The brand is experiencing significant growth, driven by an entrepreneurial spirit and a dedication to exceptional customer relationships.

1. Develop and implement strategic plans to enhance commercial activities across retail boutiques.
2. Ensure the achievement of sales targets and revenue growth in each point of sale.
3. Foster a customer-centric approach within the boutique network, utilizing CRM and clienteling tools.
4. Guarantee the excellence of the FRED customer experience, including selling ceremonies and service standards.
5. Oversee and develop the Retail and Clienteling Coordinator.
6. Collaborate closely with HQ Digital to enhance the e-commerce operations in France.
7. Work with HQ and EMEA departments to ensure quality support for the retail network.
8. Develop strategies to maximize sales and market share, including annual budgets and medium-term plans.
9. Build and maintain relationships with key contacts in major department stores.
10. Identify new business opportunities, including partnerships and collaborations.
11. Negotiate commercial terms with department stores and partners.
12. Recruit, train, and develop teams, including directors.
13. Define SMART objectives and provide ongoing support and development.
14. Create a positive and productive work environment aligned with the brand's values.
15. Implement training plans in collaboration with the Learning department.
16. Supervise daily operations of boutiques and ensure efficient procedures.
17. Manage inventory and ensure optimal stock levels.
18. Plan and manage boutique budgets, monitor sales performance, and provide financial analysis.
19. Implement marketing and event plans with boutique directors and the operational marketing team.
20. Ensure compliance with relevant procedures, regulations, and laws.

1. Bachelor's degree or higher (Bac +5) in a relevant field.
2. Minimum of 10 years of experience in luxury or jewelry retail.
3. Proven track record in retail management.

1. Strategic vision and proactive approach to business.
2. Strong analytical skills and autonomy.
3. Ability to implement effective commercial strategies and action plans.
4. Excellent interpersonal and team-working skills.
5. Fluency in English.

A minimum of 10 years of experience in the luxury or jewelry sector, with significant retail experience.

Bachelor's degree or higher (Bac +5) in a relevant field.

Competitive benefits package, including opportunities for professional development and career advancement within the LVMH Group.

Fred fosters a vibrant and dynamic workplace culture that celebrates creativity, innovation, and a deep commitment to excellence. Employees are encouraged to embody the brand's values of joy, freedom, and the Riviera's radiant spirit, contributing to a positive and collaborative environment.